Effective Date: March 19, 2026
Calevid offers subscription plans and credits, where one credit generates one video. This policy outlines how refunds are handled.
1. Subscriptions
- Subscription plans provide full access to the platform immediately after payment.
- All subscription payments are non-refundable because digital services are delivered instantly.
- Users may cancel subscriptions to avoid renewal, but partial-period refunds are not provided.
2. Credits
- Credits are purchased individually and are non-refundable.
- Once a credit is used to generate a video, it cannot be returned or exchanged.
- Unused credits remain valid for the duration specified in the plan, or until explicitly stated otherwise.
3. Exceptional Refunds
Refunds may be considered only in the following circumstances:
- Platform outage or technical failure preventing access for more than 72 consecutive hours.
- Duplicate charges or billing errors.
Process:
- Contact our support with your account details, subscription/credit info, and reason for the refund request.
- Each request is reviewed on a case-by-case.
- Approved refunds will be processed to the original payment method within 7–10 business days.
4. Limitation of Refunds
- Refunds will not be issued for dissatisfaction, change of mind, inability to achieve desired results, or partial use of services.
- Users acknowledge that all services are digital and delivered instantly.